Rubbish Removal Roehampton Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Roehampton provides rubbish removal, waste collection and related clearance services. By making a booking, confirming a quotation, or allowing our operatives to start work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following expressions have the meanings indicated:
Customer means the person, business or organisation requesting the services of Rubbish Removal Roehampton.
We, us, our means Rubbish Removal Roehampton, the provider of rubbish removal and waste collection services.
Services means any rubbish removal, waste collection, bulky waste clearance, household or commercial waste removal, loading, transport and disposal work carried out by us for the Customer.
Waste means any items, materials, rubbish or debris that the Customer asks us to remove, excluding any prohibited or hazardous items that we are not legally permitted to handle.
2. Scope of Services
We provide waste collection and rubbish removal services, including but not limited to domestic clearances, commercial clearances, garden waste removal, bulky item removal, and general junk disposal. The exact scope of services for each booking will be as described in our quotation and any written confirmation issued by us.
We reserve the right to refuse to remove any items that are unsafe to handle, prohibited by law, or unsuitable for transport or disposal through our usual waste disposal channels. This includes certain hazardous materials, liquids, chemicals, asbestos, clinical waste, and any items that may endanger our staff, vehicles or third parties.
3. Booking Process
3.1 Bookings can be made by telephone, email or other communication methods we make available from time to time. A booking is an offer by the Customer to purchase services from us on these Terms and Conditions.
3.2 When you request a booking, we may provide an initial estimate based on the information you supply, including descriptions of the waste, photographs, approximate volumes or weights, and access details. Any estimate provided before we attend the property is indicative only and is not a fixed price quotation unless we state otherwise in writing.
3.3 The final price will normally be confirmed on site once our team has assessed the actual volume, weight, type of waste and the access conditions. If you accept the final price, the booking will be confirmed and we will proceed with the work. If you do not accept the revised price, we will not be under any obligation to carry out the services, and you may be liable for a call-out or cancellation fee as set out in these Terms and Conditions.
3.4 The Customer is responsible for ensuring that all information provided to us for the purpose of a booking is accurate and complete, including the address where the services are to be carried out, contact details, access instructions and any relevant property restrictions.
4. Access and Customer Obligations
4.1 The Customer must ensure that we have safe, reasonable and unobstructed access to the property and to the waste that is to be removed. This includes arranging any necessary parking, permits, keys, entry codes or access through communal areas.
4.2 Any parking charges, fines or penalties incurred due to the Customer failing to provide suitable access or information may be charged to the Customer in addition to the service price.
4.3 The Customer must clearly identify the waste that is to be removed and must ensure that only items intended for disposal are presented to our operatives. We will not be liable for removing items that were not intended for disposal if they were reasonably presented as waste.
4.4 The Customer warrants that they either own the waste or have full authority from the owner to request its removal and disposal. The Customer shall indemnify us against any claims from third parties alleging unauthorised removal of items.
5. Pricing and Payment
5.1 Prices are normally based on the volume and type of waste collected, vehicle load space used, labour time, any additional handling required and any disposal or recycling fees. We may also charge additional fees for difficult access, heavy or bulky items, or specialist disposal where required by law.
5.2 Unless otherwise agreed in writing, payment is due in full on completion of the services at the time of collection. We may accept cash, card payment or other payment methods notified to you in advance.
5.3 For business customers or larger jobs, we may agree alternative payment terms, including deposits or payment on invoice. Any such terms must be agreed in writing before the services commence. Where an invoice is issued, payment will be due on the date shown on the invoice and must be made in accordance with those terms.
5.4 We reserve the right to charge interest on late payments at the statutory rate allowable under applicable UK law, accruing on a daily basis from the due date until full payment is received. We may also recover from the Customer any reasonable costs incurred in pursuing unpaid sums, including debt recovery fees and legal costs.
5.5 All prices quoted are exclusive of any applicable taxes, such as VAT, unless expressly stated otherwise. If VAT or other taxes apply, they will be added at the prevailing rate and clearly identified.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving us reasonable notice prior to the agreed arrival time. The required notice period may vary depending on the nature of the booking and will be communicated to you at the time of booking wherever possible.
6.2 If the Customer cancels a booking with insufficient notice, fails to be present at the property at the agreed time, or does not provide adequate access for the work to be carried out, we may at our discretion charge a cancellation or wasted journey fee to cover our reasonable time and costs.
6.3 We will use reasonable efforts to attend appointments at the agreed time, but any arrival times or time windows are estimates only. Circumstances such as traffic, weather, operational issues or delays at previous jobs may affect arrival times. We will not be liable for any loss arising from delays or the need to reschedule, but we will keep you informed and rearrange where necessary.
6.4 We reserve the right to cancel or withdraw from a booking at any time if we consider that the work cannot be carried out safely, lawfully or in accordance with professional standards. In such cases, any sums paid in advance for services not provided will be refunded, and this will be the full extent of our liability.
7. Waste Types and Regulations
7.1 We operate as a waste carrier in accordance with applicable UK waste management and environmental regulations. We will transport and dispose of waste only at licensed facilities or through lawful recycling and disposal channels.
7.2 Certain types of waste cannot be collected or require specialised handling and disposal. Prohibited or restricted items may include asbestos, chemicals, solvents, oils, fuels, gas cylinders, clinical or medical waste, pressurised containers, radioactive materials, explosives and other hazardous or dangerous substances. If you are unsure whether your waste is acceptable, you must ask us before booking.
7.3 If, during the job, we identify waste that falls into a prohibited or hazardous category, we may refuse to remove it, or we may agree an additional charge for specialist handling and disposal, subject to our ability to lawfully manage such waste. If we cannot safely proceed, we may cancel or partially complete the service.
7.4 The Customer remains responsible for any illegal or improper waste presented to us. If the Customer attempts to conceal prohibited or hazardous materials among general waste, the Customer will be liable for any costs, fines, clean-up charges or regulatory action that results, and must indemnify us against all resulting losses.
8. Customer Property and Site Condition
8.1 We will take reasonable care when carrying out our services at your property. However, the Customer acknowledges that the process of moving heavy, bulky or awkward items, or removing waste from confined spaces such as lofts, basements or narrow stairways, carries a risk of minor damage to surfaces, walls, floors or fixtures.
8.2 The Customer should take reasonable steps to protect floors, walls and other surfaces before we arrive, particularly in areas with delicate finishes. We will not be liable for superficial or cosmetic damage that could not reasonably have been avoided during the normal performance of the services.
8.3 The Customer must notify us of any pre-existing damage or fragile items in the working area before we start. We will not be responsible for damage to items that were not clearly identified as fragile or of special value.
9. Liability and Limitations
9.1 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.
9.2 Subject to the above, our total liability to the Customer for any loss or damage arising out of or in connection with the services, whether in contract, tort, negligence, breach of statutory duty or otherwise, shall be limited to the total price paid or payable by the Customer for the specific job in question.
9.3 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising from the performance or non-performance of the services.
9.4 We shall not be liable for any delays or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including severe weather, road closures, accidents, strikes, vehicle breakdowns, or other force majeure events.
10. Insurance
10.1 We maintain appropriate public liability insurance and, where applicable, employer's liability insurance in relation to the services we provide.
10.2 Details of our insurance cover can be made available upon reasonable request. The Customer is encouraged to maintain their own household or business insurance to cover any risks outside our responsibility.
11. Complaints and Disputes
11.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible, preferably on the same day the work is carried out, so that we have an opportunity to investigate and address the issue.
11.2 We will use reasonable efforts to resolve complaints promptly and amicably. Where appropriate, we may offer to revisit the property, correct any issues within our control, or provide a partial refund or other remedy at our discretion.
11.3 If a dispute cannot be resolved informally, it may be referred to the courts of England and Wales as provided under the governing law clause below.
12. Privacy and Data Protection
12.1 We will collect and process personal data about the Customer only as necessary to arrange and provide our rubbish removal and waste collection services, and to manage our relationship with you.
12.2 We will take reasonable steps to keep your personal information secure and will not sell your data to third parties. We may share information with trusted partners or service providers where necessary for operational purposes, compliance with legal obligations, or debt recovery.
13. Changes to Terms and Conditions
13.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to bookings made after the updated Terms and Conditions are issued or published.
13.2 The version of the Terms and Conditions that applies to your booking will normally be the version in force at the time you confirm your appointment or accept our quotation.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the services, whether contractual or non-contractual.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or regulator, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
15.2 No waiver of any right or remedy under these Terms and Conditions shall be effective unless in writing, and any failure or delay by us in enforcing any provision shall not be construed as a waiver of that provision or any other rights.
15.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations where this does not materially affect the services provided to you.
15.4 These Terms and Conditions constitute the entire agreement between the Customer and Rubbish Removal Roehampton in relation to the services and supersede any prior discussions, correspondence or representations.
