Rubbish Removal Roehampton Customer Privacy Policy
This Privacy Policy explains how Rubbish Removal Roehampton collects, uses, stores and protects personal data relating to all customers in the Roehampton area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to handling your personal information lawfully, fairly, and transparently.
Scope and Data Controller
This Privacy Policy applies to all Rubbish Removal Roehampton customers and prospective customers located in the Roehampton area who contact us, request a quote, book our services, or otherwise interact with us in the course of our rubbish removal operations.
Rubbish Removal Roehampton is the data controller for the personal data described in this policy. This means we decide why and how your personal data is processed when we provide our services.
Personal Data We Collect
We collect and process different types of personal data about you when you use our services or communicate with us. The types of data we may collect include:
Identification and contact details, such as your name, address, property access details, telephone number and email address.
Service and booking information, such as collection addresses, dates and times of bookings, details of the rubbish removal services requested, job notes, invoices, and payment confirmations.
Payment-related information, such as partial card details or transaction references processed through our payment providers. We do not store full card numbers or security codes.
Communication records, such as emails, messages, call notes, and any information you provide when contacting us with enquiries, feedback, or complaints.
Technical and usage information, such as your IP address, device information, basic analytics data, and details of how you use our website or digital services where applicable.
How We Collect Your Data
We typically collect personal data directly from you when you contact us for a quote, place a booking, speak with our team in person or by telephone, or communicate with us by email or online forms.
We may also receive personal data from third parties who arrange services on your behalf, such as landlords, letting agents, or commercial partners, only where it is necessary to fulfil a service you have requested or that is being provided to your property.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under the UK GDPR. Depending on the circumstances, we rely on the following grounds:
Contract. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes arranging collections, providing quotes, communicating about bookings, and issuing invoices and receipts.
Legal obligation. We may process certain data to comply with legal and regulatory obligations, such as tax and accounting rules, waste transfer documentation requirements, and obligations to enforcement authorities where necessary.
Legitimate interests. We process data for our legitimate business interests, provided these interests are not overridden by your rights. This can include managing and improving our services, handling enquiries, training staff, preventing fraud, and keeping basic records of past work in your area.
Consent. In limited cases, we may rely on your consent, for example for certain optional marketing communications. Where we rely on consent, you can withdraw it at any time using the contact details provided in this policy.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to enquiries, provide quotes, and arrange bookings for rubbish removal services in the Roehampton area.
To perform the agreed rubbish removal services, including contacting you about access, timings, or specific job requirements.
To process payments, issue invoices and receipts, and maintain financial records.
To keep internal records of jobs completed for operational, health and safety, and auditing purposes.
To communicate with you about changes to your bookings, our services, or this Privacy Policy where appropriate.
To manage and improve our website, services, and customer experience, including basic analytics and troubleshooting.
To handle complaints, disputes, or legal claims and to cooperate with law enforcement or regulatory requests where required.
Data Sharing and Processors
We may share your personal data with trusted third parties that help us deliver our services. These organisations act as data processors and may only process your data on our instructions and for the purposes set out in this Policy.
These processors may include:
Payment service providers who process your card or bank transactions securely on our behalf.
IT and hosting providers who support our website, email systems, and data storage.
Customer management or booking systems used to organise jobs and communicate with you.
Accountants or professional advisers who require access to certain data for legal and financial reporting.
Where required by law, we may also share your information with regulatory authorities, law enforcement agencies, or courts.
We do not sell your personal data to third parties.
Data Retention
We keep your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, including to meet any legal, accounting, or reporting requirements.
In general, we retain core customer and booking records for a period that allows us to respond to queries, resolve disputes, and demonstrate that services were carried out correctly. Financial and invoice data may be kept for longer periods in line with statutory tax and accounting obligations.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
International Transfers
Where any of our service providers store or access personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place. This may include using standard data protection clauses or ensuring the country has an adequacy decision, so that your data remains protected to a standard equivalent to UK law.
Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures include limiting access to personal data to staff and processors who need it to perform their duties, training our team on data protection responsibilities, using secure systems and passwords, and reviewing our security procedures on a regular basis.
Your Data Protection Rights
As a customer of Rubbish Removal Roehampton, you have a number of rights under the UK GDPR in relation to your personal data. Subject to certain conditions and exemptions, these include:
Right of access. You have the right to request a copy of the personal data we hold about you and information about how we use it.
Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no legal obligation to retain it.
Right to restriction. You may ask us to restrict the processing of your data in certain situations, such as while we consider a request to rectify or erase it.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format and transfer it to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, including certain profiling. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Rights related to consent. If we rely on your consent for any processing, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
Exercising Your Rights and Contacting Us
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact Rubbish Removal Roehampton using our usual customer contact details. Please provide sufficient information for us to identify you and understand your request. We will respond in accordance with applicable data protection law.
You also have the right to lodge a complaint with the UK data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can attempt to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process your personal data. Any significant changes will be communicated where appropriate, and the updated version will apply to all Rubbish Removal Roehampton customers in the Roehampton area from the date it is published.
